How do I get support?
The Rubica Academy team are here to answer your questions personally. If you have a question, but can’t find the answer in our FAQs document, just drop us an email at [email protected] we will be happy to help and will get back to you in 24 hours (excluding weekends and public holidays).
How do I reset my password?
When clicking on to the 'Sign In' button at the top of the Rubica Academy website, you'll be presented with a login screen. If you've forgotten your password or need to reset it, just click on the 'Forgotten password' text beneath the main form - you'll then go through a series of steps to reset it.
I can't download materials. What should I do?
If you are experiencing technical issues with downloading toolkits or course material, just drop us an email at [email protected] we will be happy to help and will get back to you in 24 hours (excluding weekends and public holidays).
I need to update team member information associated to my account. What should I do?
The initial online course package you purchased would be been for a prescribed number of users and team members. If you are now exceeding that number or need to make changes please email [email protected]. On contacting us we’ll be able to guide you on the most appropriate options moving forward.
How do I cancel my membership to the Rubica Academy?
Purchasing one of the Rubica Academy courses entitles you access to the course for a 12-month period from the day of purchase (unless otherwise stipulated in the terms and conditions at point of purchase).
We’ll send you an email reminder when your membership period is coming to an end - your membership will renew each year unless you send a cancellation request.
To cancel your membership, simply email [email protected]